POLICIES, DEPOSITS, CANCELLATIONS & MISC. SERVICE FEES
The driver gratuity is discretionary. Clients can choose to give gratuity directly to the driver in the car at the time of the service or it can be preset on the reservation and charged to the credit card provided. Our rates factor in all fees associated with the service including tolls, parking, fuel, and airport fees we may incur. All bookings require a credit card on file. Vehicles booked by the hour require a deposit. All service charges are applied to the credit card provided at the time of the booking and a payment receipt will be emailed automatically the next business day.
Early Bird & After Hours Reservations
Reservations between 11:00pm – 5:59am incur an additional $10.00 charge
Complimentary Wait Policy
15 minute complimentary wait on all residential & office pick-ups
30 minute complimentary wait on all domestic arrivals from gate arrival time
60 minute complimentary wait on all international arrivals from gate arrival time
Additional Wait & Extra Stops Policy
Additional wait time is billed in 5 minute increments at $5.00.
Additional stops are billed at $10.00 per stop. Higher rates may apply based on actual distance.
Additional stop fee applicable to multiple terminal drop-offs at the airport. $10 per terminal stop.
Additional passenger pick-ups (not drop-off) at different terminals billed at $25.00 per stop. (inside terminal pick-ups only)
Late Cancellation Policies
Airport & Non-Airport One-way Transfer Cancellations for Sedans, Suv’s & Standard Passenger Vans
Cancellations within 3 hours of your scheduled pick-up time are billed at 75% of the quoted service fee.
Pick-up time modifications within 2 hours of the original scheduled pick-up time are subject to a late cancellation (75%) or subject to wait-time charges.
Airport & Non-Airport One-Way Transfer Cancellations for Executive Sprinters & Buses
Cancellations within 24 hours of your scheduled pick-time are subject to the full service charge quoted.
By The Hour Reservation Deposits & Cancellations
Deposit amount is determined by the vehicle hourly rate. All deposits are billed at the 4 hour minimum rate.
Cancellations within 15 days of the contract date will receive a refund of 50% of the deposit amount.
Cancellations within 72 hours of the contract date are subject to the full deposit amount. No refunds apply.
No Shows & Driver Onsite Cancellations
Subject to the full service fee plus any applicable wait time charges.
All deposits are applied towards total balance due.
Refund Policy
Any and all reimbursements due back to the client from deposits and/or for any other reason will be issued back to the credit card provided.